The New Zealand Herald

"Why, when the great works of philosophy and science are so accessible in mass-produced books or on the internet, do so many people choose to be ignorant and believe that God's creatures were created in a divine flash of light, and that tsunamis, floods, earthquakes and epidemics are the good Lord's punishment for neglecting his will?

And why, when I want to get hold of my credit-card company, or my insurer, or the cowboys who sold me my dodgy computer software, do I have to wait in a telephone queue for half an hour before being put through to an answering machine? "